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Refund, return and shipping policies:

We can send to almost every country on earth and have free shipping to our main destinations
We Don't Ship To: China, South Sudan and Syria.

Usually we will used Airmail and register airmail (7-25 business days). But if customer request for fast shipping, we will arranged it by adding extra charged depending to shipment price such EMS (7-15 business days to worldwide), Priority Direct Mail (7-10 business days/10-15 business days), CNEMS (7-15 business days to worldwide) or Expedited Shipping (3-7 business days to worldwide).

Some of our product available at our From Local Warehouses;
UK Warehouse-
UK: usually 3-6 business days
Other EU countries: usually 7-10 business days

USA Warehouse-
USA: usually 3-6 business days
Other American countries: usually 7-10 business days

Shipping from your local warehouse is significantly faster. Some charges may apply.

In addition, the transit time depends on where you're located and where your package comes from. If you want to know more information, please contact the customer service. We will settle your problem as soon as possible. Enjoy shopping!

Track your parcel:
You may track your parcel at this link;

For Air Parcel Register, either use:
http://www.17track.net/en OR http://www.yuntrack.com/track/index

Other than that,

USPS:
https://tools.usps.com/go/TrackConfirmAction_input

DHL:
http://webtrack.dhlglobalmail.com/
http://www.dhl.com/en/express/tracking.html

NOTE: Netherlands Direct Mail has been combined into the Priority Direct Mail. If you are in a European country; simply choose Priority Direct Mail and it will be shipped via Netherlands Direct Mail.

Prices vary depending on product, but we already include the normal shipping as product listed. However, if need faster shipment, please inform us at notes/email. Thanks.

Why Can't I Choose My Desired Courier?
Due to the ever changing prices of couriers and sheer number of options available our staff select the best priced shipping for the desired shipping method.

Smartonline is happy to provide our customers with express shipping service. However, there are additional costs to consider before choosing this option. Any custom or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend that contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Shipping for each country is different we strive for shipping to be at its cheapest however we also value safe and reliable delivery. Although you may have to pay a small amount for delivery, you can rely on the shipment being delivered. As we are continually revising logistics you may find your country has free shipping in the near future.
Last Updated: 8 Nov 2017 02:11:40 PST home  |  about  |  terms  |  contact
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